Terms of Service

Effective Date: January 1, 2025

Welcome to Immortal Tiger!

These Terms of Service ("Terms") govern your access to and use of the Immortal Tiger mobile application (the "App"), provided by an Individual developer based in Vietnam ("we," "us," or "our"). By accessing or using the App, you agree to comply with and be bound by these Terms. If you do not agree, please do not use the App.

1. A Note on the Nature of the Project & Associated Risks

Immortal Tiger is a passion project developed and operated by a single individual. We are committed to creating an exciting and engaging experience. However, due to the nature of a solo operation, we want to be transparent about certain realities and risks:

• Resource Limitations: As a one-person project, resources (including time and finances) are limited. This may lead to slower development updates or periods of server downtime for maintenance or unforeseen issues. We ask for your patience and understanding.
• Project Continuity & Service Discontinuation: While we are dedicated to the long-term success of Immortal Tiger, the continuation of the game is dependent on its financial viability. In the unfortunate event that the project is no longer financially sustainable, we reserve the right to cease development and discontinue the service. We will strive to provide at least 30 days' notice to our users via in-app announcements or email before discontinuing the service.
• Refunds and Service Discontinuation: Refunds for in-app purchases and subscriptions are handled exclusively by the platform through which the purchase was made (e.g., Google Play or Apple App Store) and are subject to their respective refund policies. In the event of service discontinuation, any potential refunds for active subscriptions will be processed in accordance with the terms and conditions of the respective platform.

By using this App, you acknowledge and accept these risks. We deeply appreciate your understanding and support as we build this world together.

2. Eligibility

You must be at least 13 years old to use the App. By using the App, you represent that you meet this age requirement. Users under 18 should obtain parental or guardian consent before using communication features such as in-game chat.

3. User Account

• Registration: To access certain features, you must create an account using a valid email address and password. Providing accurate and complete information is required.
• Account Security: You are responsible for maintaining the confidentiality of your login credentials and any activities under your account.
• Temporary Accounts: If you use a temporary account that is not linked to an email, deleting the App may result in permanent loss of access to your account and data.

4. Personal Information Collection

Our practices regarding the collection and use of personal information are detailed in our Privacy Policy. By using the App, you agree to the collection and use of information as described therein. We collect the following information:

• Email address (for registration, login, and password recovery purposes).
• Age (to verify eligibility).
• Hashed unique device identifier (for frictionless login).
• Character names (visible to other players within the game).
• Chat messages (stored temporarily only during active game sessions and automatically deleted upon logout).
• Users have the right to request access to or deletion of their personal data. To do so, please contact us at [email protected].

5. Digital Analytics and Advertising

• Analytics: We use Firebase Analytics to measure and improve app performance.
• Advertising: Ads are displayed through AdMob. Your use of the App constitutes consent to view advertisements.

6. In-App Purchases (IAPs)

• Types of IAPs: The App offers one-time purchases and recurring payments for premium features.
• Refunds: Refunds are subject to the policies of the platform through which the purchase was made (e.g., Google Play or Apple App Store).

7. User-Generated Content (UGC)

7.1 Acceptance of Terms for User-Generated Content

Before creating a character name or using in-game chat features, you must explicitly accept these Terms of Service and our Community Guidelines. By creating user-generated content, you acknowledge that you have read, understood, and agree to comply with all applicable rules and policies.

7.2 Character Names

You may create custom character names that will be visible to other players. When creating a character name, you agree that your character name will NOT:

• Contain profanity, vulgar, obscene, or sexually explicit language.
• Be offensive, discriminatory, racist, hateful, or promote violence.
• Impersonate other players, staff members, or public figures.
• Infringe on trademarks, copyrights, or intellectual property rights of others.
• Contain personal information (such as real names, phone numbers, or addresses).
• Violate any applicable laws or regulations.

Character names are subject to automated profanity filters and manual review. We reserve the right to reject, modify, or remove any character name that violates these Terms without prior notice. Repeated violations may result in account suspension or termination.

7.3 In-Game Chat

The App provides real-time, session-based text chat functionality. Important: Chat messages are NOT saved or stored. When you close the game, all chat conversations are permanently deleted and cannot be recovered.

By using the chat feature, you agree to the following:

• No Message History: Chat messages only exist during your active game session. We do not store chat logs or conversation history.
• Prohibited Content: You will not post, share, or transmit content that is illegal, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, sexually explicit, hateful, or racially or ethnically offensive.
• Personal Information: You will not share personal information about yourself or others, including but not limited to real names, addresses, phone numbers, email addresses, social media accounts, or financial information.
• Spam and Advertising: You will not post repetitive messages, spam, or unsolicited advertising or promotional content.
• Impersonation: You will not impersonate other players, moderators, staff members, or any other individuals or entities.
• Respect: You will treat other players with respect and refrain from bullying, harassment, or any form of toxic behavior.

Content Monitoring: We use real-time automated filters to detect and block inappropriate content before it is delivered. For safety purposes, messages may be temporarily scanned by automated systems but are not accessible to staff and are automatically deleted within 24 hours. Reported messages are retained only for investigation purposes (up to 7 days) and then permanently deleted.

7.4 License to User-Generated Content

By creating user-generated content (including character names and chat messages), you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and display such content solely for the purposes of operating, maintaining, and improving the App, and enforcing these Terms.

7.5 Reporting and Blocking

The App provides tools to help maintain a safe community:

• Report System: You can report inappropriate character names, chat messages, or user behavior through the in-app reporting system. Please provide as much detail as possible when submitting a report.
• Block Function: You can block other users to prevent them from contacting you via chat. Blocked users will not be able to send you messages or see your online status.
• Review Process: All reports are reviewed by our moderation team. We aim to respond to reports within 48-72 hours. Urgent safety concerns are prioritized.

8. Community Guidelines and Code of Conduct

All users must adhere to our Community Guidelines when interacting with other players. These guidelines are designed to foster a positive, respectful, and inclusive gaming environment. Key principles include:

• Respect Others: Treat all players with kindness and respect, regardless of their skill level, background, or identity.
• No Harassment or Bullying: Do not engage in harassment, bullying, stalking, or any behavior that makes others feel unsafe or unwelcome.
• No Hate Speech: Do not use language or share content that promotes hatred, violence, or discrimination based on race, ethnicity, religion, gender, sexual orientation, disability, or any other protected characteristic.
• No Cheating or Exploits: Do not use cheats, hacks, exploits, or any unauthorized third-party software.
• Fair Play: Play fairly and do not attempt to manipulate game mechanics or exploit bugs for personal gain.
• Constructive Communication: Provide constructive feedback and communicate in a positive manner.

9. Content Moderation and Enforcement

9.1 Moderation Tools

We employ a combination of automated systems and manual review to moderate user-generated content:

• Automated Filters: AI-powered filters and keyword blacklists automatically detect and block inappropriate content in character names and chat messages in real-time.
• Manual Review: Our moderation team manually reviews reported content and flagged violations.
• User Reports: Community members can report violations through the in-app reporting system.

9.2 Enforcement Actions

Violations of these Terms, Community Guidelines, or acceptable use policies may result in the following enforcement actions:

• Warning: A formal warning for first-time or minor violations.
• Content Removal: Removal of character names or chat messages that violate our policies.
• Temporary Suspension: Temporary restriction of access to the App or specific features (such as chat) for a specified period.
• Permanent Ban: Permanent termination of account access for severe or repeated violations.
• Legal Action: In cases involving illegal activity, we may report violations to law enforcement authorities.

The severity of enforcement actions depends on the nature and frequency of violations. We reserve the right to take immediate action without prior warning in cases of severe violations.

9.3 Appeals

If you believe an enforcement action was taken in error, you may submit an appeal by contacting us at [email protected]. Please include your account information and a detailed explanation of why you believe the action should be reconsidered. We will review appeals on a case-by-case basis.

10. Prohibited Activities

You agree not to:

• Violate any applicable laws or regulations.
• Interfere with the App's functionality, including using cheats, exploits, bots, or any third-party software to modify the game experience.
• Attempt to hack, decompile, reverse-engineer, or compromise the App's security and data.
• Engage in harassment, hate speech, bullying, or any toxic behavior towards other players.
• Impersonate staff or other players.
• Create or use character names that violate Section 7.2 of these Terms.
• Share prohibited content in chat as defined in Section 7.3 of these Terms.
• Attempt to circumvent automated moderation filters or content restrictions.
• Share, sell, trade, or transfer accounts to other users.
• Engage in real-money trading (RMT) of in-game items, currency, or accounts outside of official channels.

11. Intellectual Property Rights

All content and assets within the App, including but not limited to graphics, logos, text, and game mechanics, are the exclusive property of Shinavoka Studio and are protected by international copyright and trademark laws. You are granted a limited, non-exclusive, non-transferable license to use the App for personal, non-commercial purposes only.

12. Communications

We may send emails to your registered email address for password recovery or important account updates. By using the App, you consent to receive these communications.

13. Game Updates and Maintenance

• Game Balancing: The game is regularly updated to adjust gameplay elements and balance character or item statistics.
• Maintenance and Downtime: The App may undergo maintenance or experience technical issues, including errors, server overloads, or interruptions. We strive to minimize disruptions but cannot guarantee uninterrupted access.

14. Disclaimer of Warranties

The App is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not guarantee that the App will be error-free, secure, or uninterrupted. We are not responsible for user-generated content created by other players.

15. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from your use of the App, including but not limited to data loss, interruption of service, or exposure to user-generated content created by other players. Our total liability to you for any claims arising from these Terms or your use of the App shall not exceed the amount you have paid to us in the past 12 months.

16. Indemnification

You agree to indemnify and hold harmless Shinavoka Studio and its affiliates from any claims, damages, losses, or expenses (including legal fees) arising from your violation of these Terms, your use of the App, or your user-generated content.

17. Termination

We reserve the right to suspend or terminate your access to the App at any time for any violation of these Terms or any applicable laws. Upon termination, your right to use the App will immediately cease, and we may delete your account and associated data in accordance with our Privacy Policy. You may also terminate your account at any time through the in-app account deletion feature.

18. Changes to These Terms

We may update these Terms from time to time. Any changes will be communicated through the App or via email. Your continued use of the App after changes are made constitutes acceptance of the revised Terms. We encourage you to review these Terms periodically.

19. Governing Law and Dispute Resolution

These Terms are governed by the laws of Vietnam. Any disputes arising from these Terms or your use of the App will, in the first instance, be attempted to be resolved through direct communication with our support team. If a resolution cannot be reached, the dispute will be resolved exclusively in the courts of Vietnam.

20. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

21. Contact Us

For any questions or concerns about these Terms, please contact us at:
Email: [email protected]

By downloading and using Immortal Tiger, you agree to these Terms of Service.